Shipping & Returns

Shipping Policy

Shipping rates on this site apply within Australia only.

 

We offer FREE shipping on all orders over $250. For orders less than $250 there will be a flat rate regular shipping fee of just $9.95 plus $4.00 for packaging.


All packages will be delivered via Australia Post.

You will receive an email containing your tracking number for all orders once shipped. Items that specify FREE POSTAGE will not have a tracking number.

All orders will be shipped within 2-3 business days of your order being placed – orders placed at weekends or public holidays will be sent on the next business day.

Please allow 7-10 days for regular postage.

Return & Exchange Policy

Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Return postage will be compensated if your item is damaged or faulty but is at your expense for any other reason such as change of mind or a gift not appreciated.

 

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business of days. 

 

Exchanges (if applicable) We will replace or exchange items if they are defective or damaged on arrival; you will be compensated for return postage. We will not replace or exchange items for any other reasons such as change of mind or a gift not appreciated; all return and resending postage costs are at your expense. If you need to exchange it for the same item, send us an email at sales@wildernesswoodworks.com.au and send your item to:  P O Box 213, Strahan, TAS 7468 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.